Last updated: [DATE]
We ship perishable food, so a few things work differently than at most online shops. Here is what to expect.
We ship to street addresses in the 48 contiguous states. We can’t ship to Alaska, Hawaii, Puerto Rico, PO boxes, APO/FPO addresses, or outside the US. Dry-cured products are shelf-stable until opened and ship without a cooler, by USPS Priority Mail or UPS: salami, ‘nduja, pre-sliced salumi, and whole-muscle cuts such as pancetta tesa, guanciale, coppa and duck prosciutto. Refrigerated items (mortadella, pâté, porchetta, sausages and other cooked or fresh products) ship in an insulated cooler with ice packs, by UPS 2nd Day Air or faster, Monday through Wednesday only. Shipping options and prices are shown at checkout before you pay.
Refrigerated items ship Monday through Wednesday so the box never sits in a warehouse over a weekend; dry-cured orders ship any weekday. Orders placed after [CUTOFF TIME] Central on Wednesday ship the following Monday. We don’t ship the week of a federal holiday that would delay delivery; we’ll tell you at checkout or by email if that affects your order.
You’ll get an email with a UPS or USPS tracking number when your order ships. Someone doesn’t have to be home to sign, but please get refrigerated items into the refrigerator as soon as the box arrives.
In summer we may hold orders to certain regions or add ice, and we may switch slower options to air at our cost. If we need to hold your order for more than a few days, we’ll email you with the choice to wait or cancel for a full refund.
Email orders@tempestasalumi.com within 48 hours of delivery with your order number and a photo of the product and packaging. We’ll replace the affected items or refund them, your choice, in these cases:
Refunds go back to your original payment method within 5–10 business days of our approval. Replacements ship on our next ship day.
We can’t help if the issue is reported more than 48 hours after delivery, or if refrigerated items were left unrefrigerated after they arrived.
Because our products are perishable, we can’t accept returns or exchanges, including for unopened items. If you ordered the wrong product, contact us before it ships and we’ll fix the order.
Check your address before you pay. If a package can’t be delivered, is returned to us, or is lost because the address was incomplete or incorrect, we can’t refund it; the food won’t survive the return trip. If you catch an error after ordering, email us right away and we’ll change it if the order hasn’t shipped.
Once a package is with the carrier we can’t control its speed. If a delay on the carrier’s side causes a refrigerated item to arrive warm, we’ll replace or refund it under the rules above. We don’t refund shipping charges for delays alone when the product arrives in good condition.
You can cancel for a full refund any time before your order ships. Email orders@tempestasalumi.com with your order number. Once an order has shipped it can’t be cancelled.
orders@tempestasalumi.com · [PHONE], Monday–Friday [HOURS] Central. Our Vernon Hills warehouse is not open to the public. More answers on our Common Questions page.
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